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Webinar: Measuring the Value of Shared Services
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Webinar: Measuring the Value of Shared Services

This webinar features a panel discussion with colleagues from the Five Colleges of Ohio, Claremont University Consortium, and the Pennsylvania Academic Library Consortium. They will be sharing approaches they use to measure and communicate the value of shared administrative programs to their consortial communities. Participants will learn about models for setting project and service goals, prioritizing and selecting projects, measuring satisfaction and calculating the value of cost avoidance.

6/20/2017
When: Tuesday, June 20, 2017
12:00 PM
Where: United States
Contact: Diane Dimitroff
(518) 772-3921


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Our second program in this year's ACL series on measuring and communicating value will feature a panel discussion with our colleagues Christine Kimball of The Five Colleges of Ohio, Cathy Wilt of the Pennsylvania Academic Library Consortium, and Chuck Thompson of the Claremont University Consortium.  They will be sharing approaches they use to measure and communicate the value of shared administrative programs to their consortial communities.

As a result of participating in this interactive session, participants will have models for setting project and service goals, prioritizing and selecting projects, measuring satisfaction and calculating the value of cost avoidance.

 

Diane Dimitroff, Executive Director of the Lehigh Valley Association of Independent Colleges, will facilitate.

Christine Kimball is the Director of Strategic Procurement for The Five Colleges of Ohio, Inc. The Ohio Five is a consortium of five residential, liberal arts colleges in north central Ohio, including Denison University, Kenyon College, Oberlin College, Ohio Wesleyan University, and The College of Wooster. The first to fill the role created by the consortium in 2012, Christine is responsible for strategic procurement collaboration, the development of consortial contracts, and the implementation of cost saving initiatives for the member institutions. In addition, she manages the consortial web-based procurement system, which streamlines the procurement processes for the colleges and the consortium. Prior to joining the Ohio Five, Christine spent six years in information technology, supporting business systems at The Ohio State University.  She has twenty years of procurement experience working in higher education, healthcare and with fortune 500 companies. She has served as a supply-chain optimization advisor for the University Healthsystem Consortium, as an academic medical center representative to the Inter-University Council of Ohio, and is a member of multiple local and national procurement associations.

 

Chuck Thompson was named chief information officer for Claremont University Consortium (CUC) on Jan. 1, 2016. He is responsible for providing IT services in support of all of The Claremont Colleges as well as for supporting the IT needs of CUC. Prior to coming to CUC, Chuck was assistant dean and chief information officer for the College of Engineering at the University of Illinois at Urbana-Champaign. While in that role he oversaw the consolidation of all IT staff in the college into a single shared services organization. As part of this effort, he developed a funding model for the new organization that was heavily based upon activity based costing and that became a reference model for other similar campus organizations.

 

Catherine Wilt has been the Executive Director of the Pennsylvania Academic Library Consortium, Inc., (PALCI) since 2011.  She facilitates collaborative access to the print and digital collections at nearly 70 academic and research libraries, private and public, in Pennsylvania, New Jersey, West Virginia, and New York.  Member institutions range from small liberal arts colleges to publicly funded universities to ARL institutions to the State Library of Pennsylvania and the Philadelphia Museum of Art.  PALCI Libraries have holdings in excess of 144 million volumes and combined serve more than 525,000 students. She has led several library consortia over her 30 year career, which has included the major consolidation of PALINET and SOLINET to form LYRASIS.  Her specialties include not-for-profit strategic visioning and operations, exceptional customer service, training, consulting, grants, and thinking bigger!  Cathy started her career in academic libraries working at Ursinus College and Drexel University. Prior to PALCI, she served as the Director of Library Services and Archives supporting the world-class collections and scientists at the Academy of Natural Sciences in Philadelphia.



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